A Georgia woman is up in arms after allegedly receiving an insulting receipt from a Panera Bread in Druid Hills. The African-American customer, who asked not to be identified, was lambasted on her order for substituting watermelon into a fruit salad.
On the reciept that she shared with Atlanta’s ABC affiliate, the substitution had been typed out as “Add watermelon for this stupid b*tch.”
The customer said that she was shocked by the seemingly out-of-nowhere attack. She couldn’t believe that a company like Panera Bread would stand for something like that.
“I was floored. What are your morals? What does Panera Bread stand for?” she asked. “Across the board it was unacceptable.”
See the Receipt
She explained that she didn’t see the insult until she had sat down with her food. “I see this statement on my receipt and then immediately I put my fork down,” she said. “I did not take another bite of my salad [and I] went over to the manager.”
The manager seemed to not understand the issue, offering to remake her salad for her. Upset, the woman chose to leave the restaurant instead.
“The response that I got from them just didn’t feel like they felt like it was a big deal,” she said. She called Panera’s corporate offices, and when she still didn’t feel like she was getting the appropriate response, she posted the reciept to social media where it took off. After the story blew up, Panera released a statement about the situation.
“At Panera, we have a zero tolerance policy for this type of behavior and the associate has been terminated as a result of this situation,” they said in a statement that the shared with the ABC station. “We are focused on fostering a warm and welcoming environment for everyone, and this incident is not indicative of the way that we treat our guests.”
The woman feels that if she hadn’t taken the initiative and publicly shamed the company for their response on social media, she would not have been given the time of day. The woman holds that nothing would have been done had she not forced the issue.
“I feel like if I did not use social media as my platform, I truly don’t feel like I would have recieived a response,” she said.
The woman told the news station that she frequented the restaurant regularly, as often as once a week. However, following the incident and the inadequate response she recieved from Panera both in the store and from the corporation, she doesn’t plan on returning to that location. While she is glad that the situation was handled, she wished that it had been dealt with professionally from the start.
Watch the Clip
What do you think? Was the woman in question right to react how she did? Did Panera respond correctly? Is this a mountain from a molehill or an appropriate amount of rage for being called a “b*tch” on a salad order? Let us know in the comments and be sure to SHARE this article.